监督要点

监督要点

Employee retention and engagement are key to successful companies. The 监督要点 program, developed by a faculty team with both academic and managerial experience, is designed for first-level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. The program features four courses; each course consists of four half-day modules (for a total of 16 modules). All classes are instructor-led and held virtually, using Zoom video conferencing technology. This program is being held in partnership with Penn State Wilkes-Barre campus. Feel free to take just one course, or earn the Penn State Non-Credit 监督要点 certificate 通过完成这四个!

问题? 联络我们的办公室: (电子邮件保护) 或致电724-334-6011.

Scroll down or click on the course titles below for course descriptions:

  • MDEV 6000: Supervisor Roles & 责任 

  • MDEV 6001: Managing Employee Performance

  • MDEV 6002: Solving Problems and Managing Priorities

  • MDEV 6010: Developing Individuals and Team
     

    MDEV 6000: Supervisor Roles & 责任 

    课程内容

    Module 1: Meeting Supervisory 责任

  • The Transitions to Supervision

  • Supervisory Roles and Skills
  • 价值观与道德
  • Management Approaches and Styles
     

  • Module 2: Communicating Effectively

  • Interpersonal Communication
  • The Elements of a Message
  • Communication Barriers and Problems
  • 有效的倾听
     

  • Module 3: Building Work Relationships

  • 人际风格
  • High Quality Work Relationships
  • Strengthening Work Relationships
  • Building Trust with Employees
     

  • Module 4: Leading Others

  • Characteristics of Effective Leaders
  • Leadership Focused Areas
  • Providing Excellent Direction
  • Delegating Effectively
     

  • 物流

    日期: Thursdays, October 19–November 9, 2023
    时报》: 6–8 p.m., plus two hours of independent work weekly
    地点: Virtual instructor-led training via Zoom videoconferencing
    成本: 每人745美元
    REGISTER NOW FOR MDEV 6000

    MDEV 6001: Managing Employee Performance

    课程内容

    Module 1: Setting the Stage for Excellent Performance

  • 绩效管理
  • What Motivates Employees
  • Supervisor as Performance Manager
  • Expectations for Excellence
     

  • Module 2: Clarifying Expectations and Observing Performance

  • SMART Performance Objectives
  • Setting Standards and Measures
  • Communicating Expectations
  • Observations and Performance Data
     

  • Module 3: Coaching and Providing Feedback

  • 主管兼教练
  • Providing Effective Feedback
  • Developing Coaching Skills
  • Planning a Coaching Session
     

  • Module 4: Dealing with Challenging Performance Situations

  • Performance Improvement Sessions
  • Positive Approach to Discipline
  • Planning for Performance Improvement
  • High-Quality Performance Evaluations
     

  • 物流

    日期: Thursdays, April 13–May 4, 2023
    时报》: 6:00–8:00 p.m., plus two hours of independent work weekly
    地点: Virtual instructor-led training via Zoom videoconferencing
    成本: 每人745美元

    MDEV 6002: Solving Problems and Managing Priorities

    课程内容

    Module 1: Managing Time and Priorities

  • 确定优先级
  • 保持专注
  • Dealing with Time Wasters
  • A Goal-Based Approach to Time Management
     

  • Module 2: Solving Problems

  • Problems Faced by Supervisors
  • The Six-Step Problem-Solving Process
  • Tools and Techniques for Solving Problems
  • 应用ing Tools to Current Problems
     

  • Module 3: Resolving Conflicts

  • Causes and Nature of Interpersonal Conflict
  • Conflict Resolution Styles
  • Planning Positive Resolutions
  • Guidelines for Positive Interactions
     

  • Module 4: Supervising Projects

  • 什么是项目?
  • Project Stages and Elements
  • Tools for Project Planning, Coordination and Monitoring
  • Reducing Project-Related Problems
     

  • MDEV 6010: Developing Individuals and Teams

    课程内容

    Module 1: Interviewing and Selecting Employees

  • Behavioral Interviewing
  • Planning the Interview and Developing 问题
  • Conducting Effective Interviews
  • Legal Considerations in Employee Selection
     

  • Module 2: Developing Employee Skills

  • The Supervisor’s Role in Skill Development
  • Determining Employee Needs for Development
  • On-The-Job Training and Coaching
  • Tips for Effective Classroom Training
     

  • Module 3: Developing a Team

  • Characteristics of Effective Teams
  • Developing Teams for Success
  • Reducing Barriers to Teamwork
  • 虚拟团队
     

  • Module 4: Building a Positive Work Climate

  • Employee Interactions, Work Climates and Performance
  • Respect in a Diverse Workforce
  • Dealing with Difficult Behavior in Others
  • Keeping on Top of Stress